Shipping Policy

Thank you for visiting and shopping. Following are the terms and conditions that constitute our Shipping Policy. 
 
Domestic Shipping Policy 
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. 
 
Shipping rates & delivery estimates 
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. 
 
Shipment confirmation & Order tracking 
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 
 
Customs, Duties and Taxes 
Zen-Customs, Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 
 
Damages 
Zen-Customs, Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.